1. Return Period
   We grant a period of 30 days from the date of confirmation to return the products (except for non-returnable items listed below). If you return the product within this period, you will only be reimbursed for the product cost. Delivery charges will not be reimbursed.
2. Non-Returnable / Exchangeable Products
   The following products cannot be returned or exchanged:
   • Innerwear, lingerie, socks
   • Perfumes, personal care, and beauty products
   • Products that have been used or tampered with
   • Products damaged due to misuse or malfunction
   • Products sold in sets or combinations cannot be returned/exchanged individually
   • Accessories, sunglasses, belts, pouches, etc.
   • End of Season Sale (EOSS) merchandise
3. Return Period for EOSS Merchandise
   • Non-EOSS products: Return within 30 days from confirmation
   • EOSS products: Return within 15 days from delivery (store return only)
4. Return Conditions
   • Damaged or incorrect products must be reported within 30 days (Non-EOSS) or 15 days (EOSS).
   • The product must be unused, in original packaging, with all accessories, price tags, labels, and invoices.
   • The product must be packaged securely to avoid damage during transit.
5. Return Process
   • Products must be returned in the same condition as received.
   • No refund will be issued for used, damaged, or missing packaging.
   • The original invoice/receipt must be included in the return.
6. Go-Green Discount Returns
   • If you opted for the “Go-Green” discount, returns must be made at a TrendAuraWear store.
   • Store returns qualify for a Credit Note, valid for 6 months.
7. Defective Product Returns
   • Report damaged/defective/missing products to Customer Support within the return period.
   • Once verified, we will arrange a pickup and refund after a quality check.
   • Refund processing takes 4-6 business days, with SMS/email notifications.
8. Cancellation of Return Request
   • Return requests can be canceled by contacting Customer Support before pickup.
9. Refusal of Return Requests
   • If the return request does not comply with our policy, it will be refused.
   • If a return request is denied, a second request for the same product will not be allowed.
10. Frivolous Complaints

• False claims regarding product quality may result in legal action.

11. Self-Send Return Process

• If you return a product yourself, you must provide proof of delivery.
• We are not responsible for lost or undelivered returns.

12. Return Shipping (Pickup by TrendAuraWear)

• The product must be handed over to our logistics provider for pickup.
• We attempt pickup twice. Failure to return may result in a denied refund.

13. Discrepancies in Pickup Status

• If our system shows no return pickup while you claim otherwise, you must provide a courier slip.

14. Order Cancellation by TrendAuraWear
    We may cancel orders due to:

• Technical errors
• Fraud detection
• Incorrect addresses
• Multiple bulk orders for resale
• Undelivered orders after 3 attempts

15. Availability of Products
    If a product is out of stock, we may offer a substitute product or refund the amount paid.
16. Customer Order Cancellation

• Orders can be canceled before shipping.
• No cancellations after shipping.

17. Refund Policy

• Canceled orders: Full refund
• Returned products: Refund for product cost (excluding delivery charges)
• Defective product returns: Full refund, including delivery charges

18. Refund Processing Time

• Refunds are processed within 1-6 working days after a quality check.
• Any bank interest on EMI orders will not be refunded.

19. Refund Payment Mode

• Refunds are processed to the original payment method.
• If a refund cannot be processed to the original method, it will be issued via NEFT or store credit.

20. Customer Support Contact

• 📧 Email: customer@trendaurawear.com
• 📞 Phone: +1 (830) 698-1677